Your information
Privacy notice
How we use personal information to run accounts, payments and safe, properly organised football fixtures.
Last updated: 20 August 2026
Information we collect
- Account and contact details, such as your name, email address, phone number and login/security information.
- Fixture, booking, waitlist, payment status, cancellation, attendance and account-credit records.
- Player profile and game information used to support appropriate, balanced teams where you provide it.
- Messages you send us and notes needed to resolve support, safety or conduct matters.
- Technical and security information such as IP address, browser, session cookies, request logs and device information.
The payment provider handles full card details. We receive payment identifiers and status information needed to reconcile a booking, not the full card number.
Why we use it
- To create and secure accounts and provide the service you request.
- To reserve places, verify payments, operate waitlists, communicate fixture information and record attendance.
- To run safe fixtures, handle support and enforce reasonable player and venue rules.
- To keep financial and operational records, prevent fraud and comply with legal obligations.
- To understand and improve service reliability and the player experience.
Depending on the purpose, we rely on performing our contract with you, our legitimate interests in operating and securing the service, legal obligations, or consent where the law requires it.
Who receives information
We use service providers for payment processing, hosting, email delivery, security and support. They receive only the information needed for their role and must handle it under appropriate terms. A trusted host assigned to a fixture may see the limited player and attendance information needed to run that fixture; they do not receive your card details or access to unrelated games.
We may also disclose information where law requires it, to protect people and the service, or as part of a business transfer subject to suitable safeguards. We do not sell personal information.
How long we keep it
We keep information only for as long as needed for the purpose collected, including providing your account, resolving booking issues, maintaining necessary payment and tax records, establishing legal claims and meeting legal obligations. Retention periods differ by record type. Information is deleted or anonymised when it is no longer needed, unless the law requires longer retention.
Your data protection rights
Depending on the circumstances, UK data protection law may give you rights to access, correct or erase information; restrict or object to processing; receive certain information in a portable format; and withdraw consent. Some rights have legal limits, for example where records must be retained.
You may also complain to the UK Information Commissioner’s Office. We would appreciate the chance to address your concern first.
Security and international processing
We use technical and organisational safeguards appropriate to the service, including access controls and secure payment processing. No online system can guarantee absolute security. If a provider processes information outside the UK, we require an appropriate legal transfer mechanism where applicable.
Contact us
To ask a privacy question or exercise a right, email us from the address connected to your account where possible. We may need to verify your identity before acting on a request.
hello@fancyagame.co.uk